Job title:
Front Desk/Receptionist
Company:
Job description: STATEMENT OF DUTIES: Maintains a timely greeting, registration, and flow of patients to
physicians. Last to see patients; determines charges; arranges for payment; and answers patient’s
questions.
EDUCATION: High school diploma or GED required. Completion of courses in medical
terminology, business, math, English, typing, and computer classes highly desirable.
EXPERIENCE: Highly prefer one year of office experience in a medical office. Will consider
other combinations of work experience and settings.
JOB RELATIONSHIPS: Supervises no other personnel. Reports directly to Practice Manager.
WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office.
High traffic area. Interaction with others may be constant and interruptive. Work may be very
stressful. Most of public contact involves people needing medical care. Occasional evening or
weekend work. Potential exposure to communicable diseases, toxic substances, and other
conditions common to a clinic environment.
PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long
periods of time; also stooping, bending, and stretching. Occasional moving items. Ability to
type 40 wpm, operate a keyboard, calculator, telephone, copier, fax, and other office equipment
as necessary. Possess the ability to respond to telephone/paging contacts.
PERFORMANCE REQUIREMENTS: Knowledge of business office procedures. Possess good
written and verbal communication skills. Ability to greet patients and answer the telephone in a
professional manner. Ability to sort and file materials correctly by alphabetic or numeric
systems. Ability to establish and maintain effective working relationships with physicians,
patients, employees, and public. Always presents a professional image. Ability to do detailed
and accurate work. Utilize time management skills. Read, understand, and follow oral and
written instruction. Recognize, evaluate, solve problems, and correct errors. Maintain
productivity and work independently.
ESSENTIAL FUNCTIONS:
Responsible for greeting patients and visitors in a prompt, courteous, and helpful manner.
1) Asks patients to complete sign-in sheet
New Patient:
a) Provides patient a registration form
b) Advises patient to fill-in form completely
c) Offers to assist if necessary
d) Checks form for completion when patient returns to window
e) Assures appropriate demographic and financial information
– patient’s full name, address, and phone number
– social security number
– employer
– birth date
– responsible party for payment
– insurance name, address, and phone numbers
– insured’s name, birthdate
– insurance policy and group number(s)
– other
f) Obtains appropriate signatures on forms
g) Makes a copy of insurance card(s)
h) Verifies insurance referrals, workers compensation, etc.
i) Enters data into computer
j) Assembles patient’s chart properly
k) Identifies charts of patients with communicable disease(s), (when appropriate)
l)Attaches charge sheet to chart
m) Places chart with charge sheet in proper physician’s box for medical assistant
n) Assures proper physician’s call-light is on
Established Patient:
a) Updates patient’s chart (see “New Patient” steps E-N)
b) Informs patients of any financial responsibility
c) Responsible for referring “bad debt patients” to billing prior to physician contact
Patient Check-Out
Responsible for greeting and checking-out patients in a prompt, courteous, and helpful manner.
1) Posts charges and payments of all patients leaving as established by office policy.
a) obtains patient’s chart and charge sheet
b) calculates charges promptly and accurately, resolving any questions with nurse(s)
and/or physician(s)
c) determines patient’s balance owed including deductibles, co-payments, and
existing due balances, etc.
d) accepts payments in cash, check, and/or charge card
e) Assists patient’s (as appropriate) with questions concerning charges, billing, and
appointments, etc.
2) Regular Attendance.
OTHER FUNCTIONS:
- Answers telephones, screens calls, takes messages, and provides information.
- Enters into computer new and updated information for patients, hospital consults, and
combines duplicate charts.
- Runs posting list and physician’s report
- Prepares deposits accurately
- Maintains timely posting of all charges and adjustments.
- Posts daily appointments as “no show”, “cancellation”, or “rescheduled” as appropriate.
- Must attend staff meetings and in-service programs.
- Maintains a clean, safe, and prepared work area.
- Turns on/off reception lobby lights, straightens lobby and secures front door as
appropriate.
- Turns on/off computers and printers as appropriate.
- Remains in compliance with OSHA/Bloodborne Pathogen guidelines
- Remains in compliance with OSHA/Hazardous Communication Standard guidelines.
- Trains new employees for incoming/outgoing duties.
- Keeps kitchen and restrooms clean and safe.
- Keeps up-dated on all pertinent information (including insurance/coding knowledge)
affecting job and patient care
- Prepare Saturday’s mail for deposit and posting
- Timely puts away supplies as it arrives.
- Keeps management timely informed.
- Maintains supply of sign-in and charge sheets.
- Maintains patient confidentiality and HIPAA compliance.
- Performs other duties as requested.
Expected salary
:
Location: Brunswick, GA
Job date: Mon, 15 Aug 2022 22:55:59 GMT
