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Remote Customer Service Rep - Position Starting 11/4/2024 id-3342

About the position

The Remote Customer Service Representative position at Transworld Systems Inc. is designed for individuals who are self-motivated and eager to provide exceptional customer service. This full-time role involves handling inbound calls related to billing inquiries, payment arrangements, and service assistance, all while working from the comfort of your home. The position offers a comprehensive benefits package and opportunities for growth within a team-oriented environment.

Responsibilities

  • Answer inbound calls regarding billing inquiries.
  • Assist with disconnect/reconnect requests.
  • Process payment arrangements and budget billings.
  • Make payments and process trouble and outage orders.
  • Assist customers with My Account (Online Accounts).

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Requirements

  • Prior call center experience is required.
  • Strong computer navigation skills.
  • Ability to type at least 35-40 WPM.
  • Excellent communication skills.
  • Willingness to work overtime, including overnight and weekends during crises.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid holidays
  • Paid time off
  • Paid training
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