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Digital Chat Rep (Remote In TX, AZ, And CO Only) id-3370

About the position

The Digital Chat Representative role involves providing premium customer service for a footwear distributor through various digital channels including phone, chat, email, and social media. The representative will assist customers with order tracking, processing returns and refunds, answering warranty questions, and providing product information. This position is fully remote and requires strong digital communication skills.

Responsibilities

  • Support customers via phone, chat, email, and social media correspondence.
  • Assist with order tracking, processing returns and refunds, and warranty questions.
  • Provide product information and assist with website navigation.
  • Build relationships with customers through effective communication.

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Requirements

  • Must have digital chat experience handling multiple chats simultaneously or pass a typing test with 55 WPM.
  • Must have reliable internet with 50 Mbps download and 10 Mbps upload speed, with the ability to hardwire.
  • Must be able to provide 1-2 previous managerial, supervisor, or team lead professional references.

Benefits

  • 100% remote work
  • Equipment provided.
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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