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Tailored Care Management (TCM) Research Assistant - Temp Position id-5594

Description

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

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  • Medical, Dental and Vision Insurance
  • Flex Spending Account
  • Health Spending Account
  • Company-Paid Life Insurance
  • Short Term Disability
  • 401(k)
  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Employee Assistant Program
  • Referral Bonus Opportunities
  • Extensive Internal Training Program

Pay Scale:  $17-$18hr

Summary:

Provides administrative support to the Tailored Care Management (TCM) Program by researching and verifying contact information for assigned TCM clients using all available resources. Ensures TCM engagement/consent can occur through a timely warm hand-off to TCM staff. Requires strict compliance with professional, legal and confidentiality standards. Position is temporary, could be part time or full time. Applicants must have phone, computer, and stable internet connection to perform required duties. 

Essential Duties and Responsibilities:

  • Researches and verifies contact information for clients assigned to agency for TCM using a variety of available online platforms (NCTracks, NCHealthConnex, Carequality, claims information, etc).  Documents all work/findings in EHR following documentation guidelines. Coordinates warm hand-off to TCM staff to ensure TCM engagement/consent occurs timely.
  • Ensures strict compliance with all professional standards including Medicaid and Medicare regulations, HIPAA, and agency policies and procedures.
  • Other duties as assigned by supervisor to provide support to the TCM program.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Strong computer skills
  • Comfort using online platforms and electronic health record documentation systems
  • Highly motivated and resilient professional
  • Some knowledge of or willing to learn clinical practice models
  • Demonstrated ability to understand economic, business and operational factors
  • Strong critical-thinking/problem-solving skills
  • Proven conflict management/resolution skills
  • High professional ethics and standards
  • Strong team player and team building skills; ability to collaborate with all levels and areas

Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.

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