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Remote Technical Alarm Specialist id-6121

Remote Technical Alarm Specialists are responsible for supporting Installation and/or Servicing customer alarm equipment while providing an awarding wining customer experience leveraging world class tools and technology. In this remote technical role, you will provide over-the-phone assistance troubleshooting and installing equipment via remote scheduled appointments to new and existing ADT customers. Our goal is to provide support for our customers' needs remotely while offering peace of mind in assisting customers with protecting what matters most to them. 

Key Responsibilities:

Experience & Qualifications

  • High school diploma or equivalent required; some college credits or a degree preferred.
  • At least 1 year of technical service experience is required.
  • Skills: Strong technical aptitude, excellent problem-solving skills, and the ability to handle multiple tasks efficiently.
  • One (1) year of home security systems technician experience is highly preferred. 
  • Work from home position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role. 

Why Join ADT?

  • Work Remotely: Enjoy the flexibility and comfort of working from home.
  • Career Growth: Advance through our tiered specialist program with opportunities for continuous learning and development.
  • Impactful Work: Make a real difference by enhancing the safety and satisfaction of our customers.
  • Supportive Team: Join a collaborative and supportive team dedicated to your success.
  • Training:  Best in class onboarding training offered.

The pay range is $16.66 - $31.01 an hour and is based on experience, qualifications, and the role you are selected for.  We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date 06/23/25.

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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