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Service Delivery Manager/Project Manager / Program Manager id-4383

About the position

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Service Delivery Manager/Project Manager / Program Manager for our client in the IT Services domain. This role is crucial as it involves advocating for the customer and client to enhance the service relationship. The ideal candidate will have at least 5+ years of experience in managing complex service delivery activities within a client services industry. The position is designed to improve system and service performance consistently over the lifecycle of the relationship by employing standard, consistent, globally applied methods. The Service Delivery Manager/Project Manager / Program Manager will synergize client solutions to provide a seamless and consistent set of customer touch-points. This role also requires adopting advances in practices and programs, providing deep subject matter expertise on customer systems, and translating customer priorities and business direction into actionable client strategies. The position is a contract role with a duration of 12+ months, located in Phoenix, AZ, and the client is looking for someone to start immediately. In this role, you will be responsible for operational support, building and maintaining long-term client relationships, and developing and implementing client-driven organizational infrastructure. You will also be expected to understand business and technical issues across various industries and manage small to medium-sized projects using industry-standard tools and methodologies. A solid understanding of overall business functions and the impact of technical decisions on business results is essential for success in this position.

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Responsibilities

  • Advocating for the Customer and client to the benefit of the service relationship.
  • Improving system and service performance consistently over the life cycle of the relationship through using standard, consistent, globally applied methods.
  • Synergizing client solutions to provide seamless and consistent set of customer touch-points.
  • Adopting advances in practices and programs.
  • Providing deep subject matter expertise on customer systems.
  • Translating customer priorities and business direction into client action.

Requirements

  • 5+ years' experience in successfully managing complex service delivery activities in a client services industry.
  • Operational support experience.
  • Demonstrated ability to build and maintain long-term, client relationships.
  • Demonstrated ability to develop and implement client-driven organizational infrastructure.
  • Demonstrated ability to develop and expand services within existing accounts.
  • Demonstrated ability to understand business and technical issues in a variety of industries.
  • Experience with technical projects such as software deployment, enterprise systems infrastructure, business process development, and e-commerce systems deployment, launch and operations.
  • Must be able to manage small to medium sized projects using industry standard tools and methodologies.
  • Prefer technology practice management and/or IT consulting experience.
  • A solid understanding of overall business functions and the impact of technical decisions on business results.
  • Outstanding interpersonal and communications skills required.

Nice-to-haves

  • Technology practice management experience
  • IT consulting experience

Benefits

  • Comprehensive benefits
  • Opportunity for growth
  • Exciting challenges.
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