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Pharmacy Technician, Clinical Customer Care id-7035

About the position

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team. This role is crucial in improving patient adherence and health outcomes for individuals managing various disease states. The Pharmacy Technician will engage with patients via live outreach, providing one-on-one therapy support for medications, and assist in daily activities to ensure exceptional service is maintained across department initiatives.

Responsibilities

Requirements

  • Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance.
  • Active Pharmacy Technician license in state of residence.
  • 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center.
  • Minimum of one consecutive year experience in customer service.
  • Ability to maintain a consistent, reliable, and stable internet connection.

Nice-to-haves

  • Prior Call Center experience
  • Previous experience working from home
  • Proficiency in Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint
  • Bilingual in Spanish
  • Flexibility in work schedule.

Benefits

  • Full range of medical, dental, and vision benefits
  • 401(k) retirement savings plan
  • Employee Stock Purchase Plan
  • Fully-paid term life insurance plan
  • Short-term and long-term disability benefits
  • Well-being programs
  • Education assistance
  • Free development courses
  • CVS store discount
  • Paid Time Off (PTO) or vacation pay
  • Paid holidays throughout the calendar year.
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