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Customer Resolution Representative id-5035

Job Description

At Wells Fargo, we strive to deliver exceptional customer service and are seeking a talented Customer Resolution Representative to join our team. We are looking for someone with a strong customer service background and the ability to think and act quickly in high-pressure situations. Our ideal candidate will be an excellent communicator and problem-solver, with the capacity to resolve customer inquiries in a timely, accurate, and professional manner. If you have a passion for customer service, enjoy interacting with people, and have a knack for problem-solving, then this may be the perfect role for you.

Responsibilities:

  1. Respond to customer inquiries in a timely, accurate, and professional manner.
  2. Identify customer needs and provide appropriate solutions.
  3. Utilize strong communication skills to build relationships with customers.
  4. Effectively manage customer complaints and resolve them in a satisfactory manner.

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  5. Follow up with customers to ensure their inquiries have been resolved.
  6. Maintain accurate records of customer interactions.
  7. Utilize problem-solving skills to quickly identify and resolve customer issues.
  8. Provide exceptional customer service in a high-pressure environment.
  9. Stay up-to-date on relevant products, services, and policies.
  10. Adhere to Wells Fargo's customer service standards.

Job Qualifications

  • Excellent Communication Skills
  • Ability To Work Independently And As Part Of A Team
  • Knowledge Of Banking Products And Services
  • Excellent Problem Solving Abilities
  • Outstanding Customer Service Experience
  • Ability To Maintain A Positive Attitude
  • Knowledge Of Relevant Software And Applications
  • Ability To Multi-Task And Manage Multiple Priorities

Required Skills

  • Documentation
  • Communication
  • Time Management
  • Multitasking
  • Negotiation
  • Conflict Resolution
  • Listening
  • Technical
  • Empathy
  • Patience
  • Problem-Solving
  • Adaptability
  • Organizational
  • Interpersonal
  • Diplomacy

Soft Skills

  • Communication
  • Leadership
  • Problem Solving
  • Time management
  • Interpersonal Skills
  • creativity
  • self-motivation
  • flexibility
  • Teamwork
  • Adaptability.
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